---
title: "Common Support Issues & Solutions"
description: "### Issues Caused by Plugin Incompatibility If you notice that the theme behaves not as expected, or if you see some code/text in a place where it shouldn’t be, make sure that you go to **Plugins**> **Installed Plugins** and deactivate…"
url: "https://www.nordicwptheme.com/docs/common-support-issues-solutions/"
updated: "2026-10-02"
category: FAQ
---

# Common Support Issues & Solutions

### Issues Caused by Plugin Incompatibility

If you notice that the theme behaves not as expected, or if you see some code/text in a place where it shouldn’t be, make sure that you go to **Plugins**> **Installed Plugins** and deactivate all active plugins. In many cases an outdated or poorly-coded plugin could cause unexpected behaviour.

### Compare with our Live Demo for the theme you are using

If there is something wrong on your website, please check if the same thing occurs in our Live Demo for the theme you are using.
You can check the Live Demos for all of our themes here:[ ](https://www.nordicwptheme.com/themes/)[https://www.nordicwptheme.com/themes/](https://www.nordicwptheme.com/themes/)

### Test website in more than one browser

If your website behaves in an unexpected manner or if you have noticed a potential bug, please check your website in more than one browser. In many cases some personal, local browser settings may affect aspects of your browsing experience.

**Example: **Setting the Zoom Level in your browser to a different value than 100%, and then asking why the website looks shrunk or stretched.

### Your website’s homepage is very much different than the Live Demo

Most of WordPress themes require that you don't set a Static Page as your homepage, unless stated otherwise in the Theme's Documentation page.

To check this, go to Settings > Reading and make sure that **Front page displays** is set to **Your latest posts**, not a static page.

### My changes are not visible on the website

If you have made some changes on your website, such as CSS rules, make sure that you edit the file on your live website, and not just on your hard drive.
Also, try refreshing/clearing your browser's cache. In most browsers this can be done by hitting CTRL+R.
If changes are still not visible, make sure that you turned off your caching plug-in, if you are using one (examples of such plugins are WP Super Cache and W3 Total Cache).